Privacy Policy

Privacy Policy
Elhardt Family Wellness, LLC (EFW)
Effective Date: October 23, 2026
Last Updated: October 23, 2026

Elhardt Family Wellness, LLC (“EFW,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, complete a form, register for a program, or communicate with us through other digital channels.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our website and services.

Information you provide directly

• Name, email address, telephone number, and mailing address.
• Information submitted through contact forms, appointment inquiries, registration forms, or requests for information.
• Information provided when registering for courses, workshops, trainings, or other programs.
• Communication preferences, including consent to receive text messages.
• Other information you voluntarily provide when communicating with EFW.

Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:

• IP address and general geographic region.
• Browser type, device information, and operating system.
• Pages visited, referring websites, and interactions with website content.
• Dates, times, and duration of website visits.

This information may be collected through cookies, analytics tools, and similar technologies, depending on the tools enabled on our website.

Information related to counseling or wellness services
If you inquire about or receive clinical counseling services, additional information may be collected through separate intake forms, secure client portals, or clinical documentation systems. Information associated with clinical services may be subject to additional confidentiality protections and applicable federal and state laws.

Please do not submit sensitive health information, detailed clinical histories, or other confidential information through general website forms unless the form is specifically designed and authorized for that purpose.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests for information.
• Communicate about appointments, services, programs, courses, and events.
• Process registrations, purchases, and other requested transactions.
• Send administrative notifications and service-related communications.
• Send text messages when you have provided the required consent.
• Improve website functionality, accessibility, security, and user experience.
• Analyze website usage and evaluate the effectiveness of our services and communications.
• Maintain business records and comply with legal, regulatory, and contractual obligations.
• Protect against fraud, misuse, unauthorized access, and security threats.

We do not use information for purposes materially different from those described in this policy without providing additional notice when required by law.

3. SMS and Text Messaging Privacy

When you provide your telephone number and consent to receive text messages from EFW, we may use that information to send messages related to the communications for which you opted in.

Depending on the program and the consent provided, messages may include appointment-related notifications, requested information, service updates, program reminders, or other authorized communications. EFW also uses text messaging to send internal, work-related communications to its own employees and contractors who have provided written consent.

SMS consent and phone numbers collected for text messaging are not shared with third parties or affiliates for marketing purposes.

We do not sell your SMS consent or text messaging phone numbers to third parties for their marketing purposes.

We may use service providers to facilitate text messaging on our behalf. These providers may process information as necessary to deliver messages and operate the messaging service, subject to applicable contractual and legal requirements. Such processing does not authorize those providers to use your SMS consent or phone number for their own marketing purposes.

Message frequency varies depending on your interactions and the program involved. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to a text message, where supported. You may reply HELP for assistance where supported, or contact us using the information provided below.

Opting out of text messages will not affect your ability to receive other communications from EFW, such as email or telephone contact, unless you also request that those stop. After you opt out, you may receive one final message confirming that you have been unsubscribed.

4. How We Share Information

We do not sell personal information. We may share information only in the following circumstances:

• Service providers. We work with third-party vendors that help us operate our website and business, such as website hosting, email delivery, text messaging, scheduling, payment processing, and analytics providers. These vendors may access information only as needed to perform services for us and are required to protect it.
• Legal requirements. We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of EFW, our clients, or others.
• Business transfers. If EFW is involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.
• With your consent. We may share information for any other purpose with your consent.

Information related to clinical counseling services is handled under separate confidentiality obligations and applicable federal and state law, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies, and is not shared under this general website policy.

5. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. Disabling cookies may limit some website features. We may use third-party analytics tools that collect information about website usage in aggregate form.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please use caution when sending sensitive information electronically.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to comply with legal, regulatory, professional, and contractual obligations, to resolve disputes, and to enforce our agreements. Records related to clinical services are retained according to applicable Virginia law and professional licensing requirements. Text messaging consent records are retained for as long as we send messages to that number and for a reasonable period afterward to document consent.

8. Your Choices and Rights

You may:

• Opt out of text messages by replying STOP.
• Unsubscribe from marketing emails using the link in any email.
• Request access to, correction of, or deletion of your personal information by contacting us at the address below. We will respond to verified requests as required by applicable law. Some information may need to be retained to meet legal or professional obligations.

9. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information through our website from children under 13. Information about minors who receive clinical services is collected only through authorized intake processes with the consent of a parent or legal guardian, and is protected under applicable law. If you believe a child has provided information to us through the website, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to other websites, including payment processors, course platforms, and social media. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website after changes are posted means you have had the opportunity to review the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy choices, or needhelp with text messaging, contact us at:

Elhardt Family Wellness, LLC
2484 Rivermont Avenue, Suite 203
Lynchburg, Virginia 24503
Email: info@elhardtfamilywellness.com
Phone: (434) 381-0644